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Consumer creditclear guidance for lenders and brokers

Motor finance, credit broking, buy now pay later and CONC: the rules, the redress activity and how firms prepare.

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Motor Finance Complaints: How to Prepare Before the May 31 Deadline

The FCA's pause on motor finance complaint handling lifts on May 31, 2026. A practical guide for motor dealers, lenders, and brokers on complaint handling capacity, redress provisioning, and Consumer Duty compliance.

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Showing 13–18 of 18 articles

  • Consumer Credit

    Consumer Credit - New regulatory considerations

    The FCA’s, Director of Consumer and Retail Policy has recently provided its view on where changes are required in the Consumer Credit market. This detail arising from a speech identified that Consumer credit remains a key priority for the FCA.

    5 min read28 Jan 2022
  • Consumer Credit

    FCA Fee Cap on CMCs

    You will be aware that the FCA’s price cap is coming into existence on 1 March 2022. As a quick primer, this means there will now be five redress bands with a maximum fee charged per band.

    5 min read7 Jan 2022
  • Consumer Credit

    Claims Management Phoenixing

    The FCA has released its latest consultation paper affecting the Claims Management Industry.

    5 min read21 May 2021
  • Consumer Credit

    Deconstructing the Dear CEO Letter

    On 26 October 2020, the FCA issued its warning to CMC firms regarding their steps taken to fully investigate the merits of each potential claim before pursuing it.

    5 min read11 Apr 2021

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