Topic hub
Motor finance, credit broking, buy now pay later and CONC: the rules, the redress activity and how firms prepare.
Topic briefing
Consumer credit conduct expectations cover fair treatment, affordability checks and broker fees. The Consumer Duty requires firms to put their customers' needs first, so these areas remain central for firms in this sector.
Before lending, lenders must assess creditworthiness, including affordability. Credit brokers that charge fees need to give customers an information notice and obtain their confirmation that they are aware of it. All brokers need to include their legal name, as it appears in the Financial Services Register, in advertising and customer correspondence. Treating customers fairly applies to all regulated firms, and the Consumer Duty requires firms to put their customers' needs first.
Sources: Consumer credit firms · Consumer credit – Treating customers fairly · Consumer credit - Sales and advice · Credit broking firms: key rules · CONC 2.2 General principles for credit-related regulated activities
Featured article
Handling motor finance commission complaints now the FCA's pause on the eight-week deadline has ended, with the July 2026 Upper Tribunal update on PS26/3.
Consumer CreditCP26/15 has closed: what consumer credit firms should prepare for next
Consumer CreditFCA Week in Review: Motor Finance Redress, Operational Resilience, and Deferred Payment Credit Rules Finalised
Consumer CreditFCA Regulatory Update: PS26/1: Regulation of Deferred Payment Credit (unregulated Buy Now Pay Later)Speak to our ex-regulator team.
Showing 1–12 of 15 articles
Source-led MEMA review of CP26/15: Reviewing the financial promotions rules for consumer credit, with affected-firm focus, topic-specific control actions, board questions.
Handling motor finance commission complaints now the FCA's pause on the eight-week deadline has ended, with the July 2026 Upper Tribunal update on PS26/3.
This week's FCA publications finalise £7.5bn motor finance redress, operational incident reporting standards, and bring Buy Now Pay Later under regulation - with immediate compliance implications.
Weekly regulatory briefing covering 5 FCA developments (PS26/1, CP26/1, CP25/30, CP26/7, CP25/2): consequence-led analysis and prioritised actions for compliance leaders.
Who is affected by the motor finance redress scheme, how redress is calculated and what lenders, brokers and intermediaries should provision and prepare.
The FCA's final Consumer Composite Investments rules in PS25/20, the biggest overhaul of retail investment disclosure in years, with an 18-month roadmap.
The October 2025 CP25/27 motor finance redress proposals and how the FCA finalised them in PS26/3 on 30 March 2026, with an estimated £7.5 billion cost.
Five years on from the Treasury’s initial pledge, Parliament now has the Financial Services and Markets Act 2000 (Regulated Activities etc.) (Amendment) Order 2025 on its table
The Consumer Credit Act 1974 (CCA) is a significant piece of legislation that regulates credit agreements, such as personal loans, overdrafts, and credit card purchases. However, the CCA has undergone numerous changes over the years, resulting in a fragmented and complex consumer credit framework that is difficult to navigate.
Credit broking means introducing people to lenders or hirers, or helping them take out regulated credit. This guide explains the FCA permissions, how to apply and the CONC 2.5 conduct rules.
The FCA’s Director of Consumer and Retail Policy has recently provided its view on where changes are required in the Consumer Credit market. This detail arising from a speech identified that Consumer credit remains a key priority for the FCA.
You will be aware that the FCA’s price cap is coming into existence on 1 March 2022. As a quick primer, this means there will now be five redress bands with a maximum fee charged per band.
The MEMA Brief
Weekly updates on FCA developments, analysis and upcoming deadlines for regulated firms.
Prefer to talk it through? Book a free scoping call. No spam. Unsubscribe at any time.
