FCA voluntary requirements
Remediated, evidenced, lifted.

One owner, one document register, one version of what was sent and when — including the SUP 15 notifications and the judgement calls where you decided one was not required. Inconsistent answers from different parts of the firm do more damage than the original finding, because they suggest nobody has a grip on it.

The supervisory question is rarely what went wrong. It is why the firm was able to let it happen. Remediation that closes the finding without reaching the cause invites the requirement straight back.

Owners, dates, and a defined test for what 'done' means for each item. A plan of workstreams with no completion criteria cannot be closed out, and an open plan is what keeps a supervisory relationship open.

Whether anyone was harmed, how many, and what you are doing about it — reached by looking rather than asserted. Firms that arrive with a redress position already worked out are treated very differently from firms still arguing about whether harm occurred.

Minutes showing the board understood the issue, tested management's response and set its own expectations. Supervisory concern escalates fastest where the board looks like a spectator.

Assembled as you go, not written at the end. It has to show the remediation is complete, embedded and working — testing after the fix, not just the fix. A pack compiled retrospectively reads as a pack compiled retrospectively.

A requirement attached to your permission under section 55L FSMA, which the firm agrees to rather than has imposed on it. In practical terms it is a serious supervisory intervention that usually restricts or conditions business activity while the firm addresses the concern. It should be treated as a live remediation exercise, not a routine compliance issue — and the word voluntary describes how it arrives, not how binding it is.

That is the central part of the work. It means showing the remediation is complete, embedded and properly evidenced, rather than presenting a set of revised documents. We provide practical implementation support — remediation planning, governance design, process enhancement, evidence preparation and quality assurance — not a takeover of your compliance function. The firm stays accountable throughout.

Yes. SUP 15 obligations continue throughout, and a supervisor already watching the firm will notice. Notifiable events include breaches of regulatory requirements, significant changes to the business plan, senior manager appointments and departures, significant fraud or financial crime, matters affecting threshold conditions, and proceedings against the firm or its senior managers. The overarching principle is that if you are in doubt, you notify.