Consumer Duty Outcomes Checker
Free tool to assess your firm against the four Consumer Duty outcomes and generate board-ready evidence of compliance.
Preparing your board report? Try our Full Board Report Diagnostic - 28 questions covering all seven outcome areas with evidence gap analysis and action plan.
Tell us about your firm
We tailor the assessment to your firm’s scale and business model. Select the outcomes you’d like to focus on.
Frequently Asked Questions
What are the four Consumer Duty outcomes?
The four outcomes under PRIN 2A are: products and services (fit for the target market), price and value (fair value), consumer understanding (communications that support good decisions), and consumer support (meeting customer needs throughout the relationship). Firms must act to deliver good outcomes across all four.
How do I assess my firm's Consumer Duty compliance?
Assess each of the four outcomes against your products, pricing, communications, and support, gathering evidence and management information (MI) for each. This tool structures that assessment and highlights where evidence is missing so you can prioritise action before the FCA asks.
Do I need a Consumer Duty board report?
Yes. The FCA expects firms to produce an annual board report assessing whether they are delivering good outcomes under the Duty, approved by the board, and to act on its findings. Our Board Report Diagnostic prepares the underlying evidence across all outcome areas.
Why This Tool Exists
The Consumer Duty is the FCA's top supervisory priority, yet most firms struggle to evidence compliance across all four outcomes. Board packs are either too generic or missing critical MI. This tool assesses your current position against each outcome, identifies gaps, and generates the evidence framework the FCA expects to see — so your next board report actually demonstrates compliance.
Who This Tool Is For
Compliance officers
Preparing board-level Consumer Duty MI and annual assessment reports
Product governance teams
Assessing fair value and target market alignment for new and existing products
Consumer credit lenders
Evidencing affordability outcomes and vulnerability support under Consumer Duty
Insurance distributors
Demonstrating fair value across the distribution chain and product lifecycle
How to Use This Tool
Select your firm type and permissions
Choose your FCA permissions to receive tailored outcome assessments relevant to your regulated activities and product types.
Answer the outcome assessment questions
Work through structured questions for each of the four outcomes: Products & Services, Price & Value, Consumer Understanding, and Consumer Support.
Review your compliance gaps and evidence requirements
Receive a rated assessment with specific actions, evidence requirements, and board-ready reporting templates for each outcome.
Common Mistakes This Tool Prevents
Treating Consumer Duty as a one-off compliance project rather than ongoing obligation
How this tool helps: Structures assessment as repeatable process with dated evidence requirements
Reporting generic metrics instead of outcome-specific MI to the board
How this tool helps: Generates outcome-specific MI templates aligned with FCA supervisory expectations
Focusing only on new products while neglecting existing product fair value reviews
How this tool helps: Covers both new product governance and existing product lifecycle monitoring
Not considering the needs of customers in vulnerable circumstances across all outcomes
How this tool helps: Integrates vulnerability considerations into every outcome assessment
Related Guidance
Need Consumer Duty Implementation Support?
Our Consumer Duty specialists have helped 50+ firms implement compliant frameworks. We can conduct your annual assessment, design outcome-specific MI, prepare board papers, and provide ongoing monitoring — all aligned with current FCA supervisory expectations.
About the Consumer Duty Outcomes Checker
The Consumer Duty represents the most significant shift in FCA expectations since Treating Customers Fairly (TCF). This tool helps you assess your compliance against the four Consumer Duty outcomes:
- Products & Services: Designed to meet customer needs and perform as expected
- Price & Value: Fair value with reasonable pricing compared to benefits
- Consumer Understanding: Communications support informed decision-making
- Consumer Support: Meet customer needs throughout the product lifecycle
The FCA expects firms to evidence compliance through board-level MI, testing results, and documented actions. This tool generates the framework you need for robust board reporting and regulatory demonstration.
Need Implementation Support?
Our Consumer Duty specialists can help you implement comprehensive frameworks, prepare board papers, and evidence compliance.
Book a Free Scoping Call →