FCA Explainer Library
Practical, plain-English guides to FCA requirements. Each explainer covers what the regulation means, what firms get wrong, and what evidence the FCA expects — with links to our free tools and services.
Appointed Representative vs Direct Authorisation: Making the Right Choice
A decision guide comparing appointed representative arrangements with direct FCA authorisation, covering cost trade-offs, control and independence, regulatory risk allocation, exit planning, and the circumstances in which each route is appropriate.
Claims Management Compliance: FCA Regulatory Requirements
A comprehensive guide to the regulatory framework for FCA-regulated claims management companies, covering CMCOB, fee caps, pre-contract requirements, client money obligations, and Consumer Duty expectations.
Complaints Root Cause Analysis: From DISP Obligation to Operational Improvement
How to implement effective root cause analysis for complaints — methodology, linking to MI, board reporting, and Consumer Duty alignment for UK-regulated firms.
Complaints Trend Analysis and Escalation: From Data to Board Action
How to build effective complaints trend analysis and escalation frameworks — MI design, escalation triggers, board reporting, and linking complaints data to Consumer Duty outcomes monitoring.
Consumer Credit Affordability: FCA Expectations and Implementation
A comprehensive guide to the FCA's affordability assessment requirements for consumer credit, covering CONC 5, motor finance, BNPL, the distinction between creditworthiness and affordability, and the income/expenditure assessment framework.
Consumer Duty Board Pack: What Your Board Needs to See
Practical guidance on building an effective Consumer Duty board pack — outcomes data, management information, root cause analysis, action tracking, and annual assessment preparation for UK-regulated firms.
Consumer Duty Gap Assessment: How to Identify and Close Compliance Gaps
A practical guide to running a Consumer Duty gap assessment — identifying gaps across the four outcomes, prioritising remediation, building evidence, and embedding ongoing monitoring into business-as-usual.
FCA Authorisation Preparation: A Step-by-Step Implementation Guide
A practical walkthrough of preparing an FCA authorisation application — Threshold Conditions, business plan, regulatory capital, key individuals, compliance arrangements, and common pitfalls that delay or derail applications.
Financial Crime Controls: Building an Effective AML/CTF Framework
A practical guide to implementing AML/CTF controls for UK-regulated firms — business-wide risk assessment, customer due diligence, transaction monitoring, SAR reporting, and training programmes.
Financial Promotions Approval Process: Getting It Right First Time
How to set up an effective financial promotions approval process — COBS 4 requirements, clear fair and not misleading standard, social media compliance, appointed representative promotions, and regulatory enforcement trends.
Full vs Limited Permission: Choosing the Right FCA Authorisation Scope
A decision guide for firms choosing between full and limited permission FCA authorisation, covering cost implications, ongoing obligations, operational flexibility, and the circumstances in which each route is appropriate.
Insurance Fair Value: Meeting Consumer Duty in Insurance Distribution
A detailed guide to fair value assessment requirements for insurance distributors, covering Consumer Duty Outcome 2, ICOBS, commission disclosure, value chain mapping, and the legacy of the general insurance pricing review.
Payments Safeguarding: Protecting Customer Funds Under PSR and EMR
A detailed guide to the safeguarding requirements for payment institutions and e-money issuers under the Payment Services Regulations 2017 and Electronic Money Regulations 2011, covering segregation, insurance, reconciliation, and FCA supervision approach.
Perimeter Questions: When Does Your Activity Require FCA Authorisation?
A practical guide to determining whether a business activity falls within the FCA's regulatory perimeter, covering the Regulated Activities Order, exclusions and exemptions, PERG guidance, common boundary cases, and the consequences of getting the analysis wrong.
Regulatory Change Management: Keeping Pace With FCA Expectations
How to build and maintain an effective regulatory change management process — horizon scanning, impact assessment, implementation tracking, and embedding changes into business operations for UK-regulated firms.
Section 166 Skilled Person Reviews: Preparation and Response Guide
A comprehensive guide to FCA section 166 skilled person reviews — understanding what triggers them, what to expect during the process, how to prepare effectively, managing costs, and ensuring the review leads to genuine remediation rather than regulatory escalation.
SM&CR Responsibilities Map: Governance Framework for Clear Accountability
How to create and maintain an effective SM&CR responsibilities map — prescribed responsibilities allocation, overlap avoidance, handoff management, and ongoing maintenance for UK-regulated firms.
Wealth Management Suitability: Oversight and Compliance Framework
A comprehensive guide to suitability requirements for wealth management firms under COBS 9A, covering ongoing advice, risk profiling, centralised investment propositions, file review programmes, and FCA supervisory expectations.
CASS Client Assets: Protecting Client Money and Custody Assets
A comprehensive guide to the Client Assets sourcebook (CASS) covering client money rules, custody requirements, reconciliation obligations, and CASS resolution pack preparation for UK-regulated firms.
COBS: Conduct of Business Sourcebook for Investment Firms
A practical guide to the FCA's Conduct of Business Sourcebook (COBS), covering investment advice suitability, financial promotions, best execution, client categorisation, and the conduct standards that apply to investment business.
CONC: Consumer Credit Sourcebook Requirements for UK Firms
A practical guide to the FCA's Consumer Credit sourcebook (CONC), covering affordability assessments, creditworthiness checks, arrears handling, and the regulatory expectations that trip firms up most often.
Consumer Duty: The Four Outcomes Your Firm Must Deliver
A detailed breakdown of the four Consumer Duty outcomes — products and services, price and value, consumer understanding, and consumer support — with practical guidance for UK-regulated firms.
DISP Complaints Handling: What the FCA Expects From Your Firm
A practical guide to DISP (Dispute Resolution: Complaints) requirements for UK-regulated firms, covering root cause analysis, FOS referrals, and the intersection with Consumer Duty.
FCA Authorisation Evidence: What the Gateway Team Expects
A practical guide to the evidence requirements for FCA authorisation applications, covering what the Gateway team assesses, common application deficiencies, rejection patterns, and how to build a compelling regulatory business case.
Financial Promotions: Approval, Compliance & FCA Enforcement
A practical guide to the FCA's financial promotions regime under s21 FSMA and COBS 4, covering approval processes, social media risks, and the gateway for unauthorised firms.
MCOB: Mortgages and Home Finance Conduct of Business
A practical guide to the FCA's Mortgages and Home Finance: Conduct of Business sourcebook (MCOB), covering advice suitability, affordability assessments, disclosure requirements, and the regulatory standards for mortgage firms.
PERG Perimeter Guidance: Navigating What Is and Isn't Regulated
A practical guide to the FCA's Perimeter Guidance manual (PERG) covering regulated activities, the general prohibition, exclusions, exemptions, and common perimeter misjudgements for UK firms.
PRIN: The FCA's 12 Principles for Businesses
A practical guide to the FCA's Principles for Businesses, from the original 11 Principles through to Principle 12 (Consumer Duty), explaining how the FCA uses them as supervisory and enforcement tools.
SM&CR Regime Overview: Structure, Tiers, and Regulatory Expectations
A high-level guide to the Senior Managers and Certification Regime covering its background, three-tier structure (enhanced, core, limited scope), interaction with SYSC and FIT, and practical implementation expectations for UK-regulated firms.
SM&CR Responsibilities: What Senior Managers and Certified Staff Must Know
A practical guide to the Senior Managers and Certification Regime for UK-regulated firms, covering prescribed responsibilities, the certification regime, conduct rules, and responsibilities mapping.
SUP Supervision Manual: Regulatory Reporting and FCA Oversight
A practical guide to the FCA Supervision Manual (SUP) covering regulatory reporting obligations, RMAR, RegData, REP-CRIM, notifications, waiver applications, and Section 166 skilled person reviews.
SYSC: Senior Management Arrangements, Systems and Controls
A practical guide to SYSC requirements for UK-regulated firms, covering governance structures, compliance monitoring, risk management frameworks, and the organisational standards the FCA expects firms to maintain.
Vulnerability Assessment: FCA Guidance, Consumer Duty & Practical Implementation
How UK financial services firms should identify, record, and respond to customer vulnerability under FG21/1 and the Consumer Duty, with practical implementation guidance.