Step 02 / Explore the pack

See the outcomes. Know what to ask.

A visual view of what is inside the Consumer credit edition, before you open Excel or Word. Choose a tab to explore the illustrative worked example.

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Consumer credit

Consumer Duty board report pack · illustrative example firm: Quillstone Credit Limited

Change firm type
02
Areas rated Red

After the board's judgement

04
Areas rated Amber

Of six areas

35 of 35
Measures rated

Every measure has a result

6
Actions in the log

5 agreed by the board

consumer-duty-board-report-consumer-credit-mi-workbook-worked-example.xlsxIllustrative data

Board position

2 of 6 areas Red

  • Products and services

    PRIN 2A.3 · 6 measures

    Amber

    5 Green · 1 Amber · 0 Red

    Not Green: Sales outside the identified target market.

  • Price and value

    PRIN 2A.4 · 7 measures

    Red

    3 Green · 2 Amber · 2 Red

    The point-of-sale finance product does not give fair value to customers who miss payments. Refunds and a cap on charges are being put in place.

  • Consumer understanding

    PRIN 2A.5 · 6 measures

    Amber

    5 Green · 1 Amber · 0 Red

    Not Green: Complaints where unclear information was a cause.

  • Consumer support

    PRIN 2A.6 · 7 measures

    Amber

    6 Green · 1 Amber · 0 Red

    Complaints have eased after the spring billing change.

  • Cross-cutting rules

    PRIN 2A.2 · 5 measures

    Red

    4 Green · 1 Amber · 0 Red · Board judgement: Red (calculated Amber)

    Foreseeable harm from arrears charges was found late. The board is rating the area Red until the cap is in place and refunds are made.

  • Governance and monitoring

    PRIN 2A.8 and 2A.9 · 4 measures

    Amber

    3 Green · 1 Amber · 0 Red

    Not Green: In-scope products with outcome MI reported this period.

See the actual workbook · real Excel sheets, rendered from the example file
Consumer credit: Ratings dashboard for the four outcomes, the cross-cutting rules and governance (illustrative example)Outcomes dashboard · opens full sizeConsumer credit: MI library with thresholds, results and ratings (illustrative example)MI library · opens full sizeConsumer credit: Board challenge questions with answers recorded (illustrative example)Board challenge · opens full sizeConsumer credit: Action log with owners, dates and board agreement (illustrative example)Action log · opens full size

Built from the same data and formulas as the worked-example workbook, for an invented firm. All figures and thresholds are illustrative, not benchmarks.

About the Consumer credit edition

Consumer credit lenders and credit brokers. Consumer credit lending and broking are retail market business. Lenders are usually manufacturers and brokers distributors; mark which you are on the MI sheet.

The FCA does not set a template for the board report. This pack is a practical structure built on the rules in PRIN 2A.8 and 2A.9. Read the Consumer Duty outcomes monitoring guide and the board pack explainer, or try the Consumer Duty outcomes checker.