Complaints
CCR complaints deadline and reporting periods
Consumer credit complaints return, old format
What is CCR complaints?
Your report to the FCA on complaints about your consumer credit business.
Who submits it, how often and when
- Who submits it
- Firms whose only permissions are credit-related, or operating an electronic system for lending, with revenue from those activities of £5m or less a year. Limited permission firms do not file it and report complaint numbers through CCR007.
- Frequency
- Once a year.
- Reporting period
- Periods are 12 months long and follow your accounting reference date.
- Deadline
- 30 business days after the end of each period
Recent changes
- This format ends. The final period ends on 31 December 2026 and is a partial return, due 12 February 2027. From 1 January 2027 you report twice a year on COM001.
Worked example for your accounting reference date
With an accounting reference date of 31 March: your next CCR complaints periods end and are due as follows (worked out on 3 November 2026).
- Final partial period ending 31 December 2026, due 12 February 2027
Dates skip weekends and England and Wales bank holidays where the deadline is counted in business days. Your own RegData schedule is the authority.
Where the rule comes from
the relevant reporting period is the year immediately following the firm's accounting reference date.
- Source: DISP 1.10.1R(2)(a), 1.10.4AR, 1.10.5R, 1.10.10G (confidence: high)
Get your own CCR complaints dates
Enter your FRN and ARD and see every return that is likely to apply to your firm, with period ends and due dates for the next 12 months.
Build my reporting calendarWant the wider picture? Read the full guide: FCA regulatory reporting deadlines 2026/27.
CCR complaints: common questions
Who has to submit CCR complaints?
Firms whose only permissions are credit-related, or operating an electronic system for lending, with revenue from those activities of £5m or less a year. Limited permission firms do not file it and report complaint numbers through CCR007. Your firm's RegData schedule shows whether CCR complaints is on your list.
How often is CCR complaints submitted?
CCR complaints is submitted Once a year.. Periods are 12 months long and follow your accounting reference date.
What is the CCR complaints deadline?
The deadline is 30 business days after the end of each period. Business-day deadlines skip weekends and England and Wales bank holidays. Source: DISP 1.10.1R(2)(a), 1.10.4AR, 1.10.5R, 1.10.10G. Confirm the date in your own RegData schedule.
Can I work out my CCR complaints dates automatically?
Yes. Enter your FRN and accounting reference date in the FCA regulatory reporting calendar and it will list your period ends and due dates for the next 12 months, with a calendar file you can download.
This page is a planning aid, not regulatory advice. Your firm's RegData schedule is the authority on which returns you must submit and when.