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FCA news & analysis
565 FCA publications, newest first, 16 of them priority (score 90+). Our own commentary is in Our analysis Showing 41–50 of 50.
- Data ReleaseFirm-level complaints data sortable table: 2026 H1What changed – The FCA has published a new sortable data table covering firm‑level complaints for the first half of 2026 (H1). The table lists every firm that reported ≥ 500 complaints in the six‑month period (or ≥ 1,000 complaints on an annual basis) and shows totals for open, closed, and upheld complaints, broken down by product group and timing of closure. Who is affected – All FCA‑regulated firms that meet the reporting thresholds (≥ 500 H1 complaints or ≥ 1,000 annual complaints). The data include banks, credit‑card issuers, mortgage lenders, insurers, investment firms and other financial product groups. Actions to consider (process steps only) 1. Access the table – Use the FCA website’s “Firm‑level complaints data sortable table: 2026 H1” page. 2. Identify your firm – Search by firm name or use the filter dropdown to view more than ten entries at a time. 3. Benchmark – Compare your firm’s complaint volumes, closure times and upheld rates against peers in the same product group. 4. Review internal reporting – Ensure your own complaints‑tracking system captures the same metrics (open, closed ≤ 3 days, closed > 3 days ≤ 8 weeks, upheld). 5. Update governance – If gaps are found, adjust complaint‑handling procedures, staff training or escalation routes accordingly. Deadline – The data are now live; firms should review the table as soon as practicable to inform their H1‑2026 compliance checks and upcoming annual reporting. Source – FCA, Firm‑level complaints data sortable table: 2026 H1 – Data (URL: https://www.fca.org.uk/data/complaints/2026-h1) (Word count: 158)PaymentsConsumer CreditInvestment23 October 2025
- Data ReleaseFirm specific complaints dataThis page shows the individual firm data reported to us by financial services firms for 2025 H2 between 1 July to 31 December 2025. It includes analysis on the latest trends for each product. ... The firm-specific complaints data is displayed at individual firm-level and is categorised into 5 product groups based on the type of business conducted by a firm. The data can be found in our 8 interactive, sortable tables and downloadable Excel tables sortable by:the number of complaints in context of the number of accounts, or policies provided or sold (Context A and B respectively)the number of complaints opened (or received) by the firmsthe number of complaints closed by the firmsthe percentage closed within 3 daysthe percentage of complaints closed after 3 days but within 8 weeksthe percentage of complaints upheld (where the firms agreed with the complainant)The data can be sorted in descending or ascending order...Consumer Credit23 October 2025
- Data ReleaseAggregate complaints data: 2025 H1This page gives an overview of the complaints financial services firms reported to the FCA during 2025 H1 (1 January to 30 June 2025), including the latest trends and analysis by product group. ... By analysing this data, we evaluate firms' treatment of their customers and track changes in their performance over time. We also use this information in our supervision of firms and markets, and to identify any potential concerns about specific financial products.Key findingsAggregate complaints data sortable tables: 2025 H1Opened complaintsClosed complaintsComplaints upheldRedress paidAbout the complaints dataDownload the aggregate complaints data (XLSX)Key FindingsIn 2025 H1, financial services firms received 1.85m complaints, a 3.6% increase from 2024 H2 (1.78m) (Figure 1). Since 2021 H1, complaints have stayed relatively constant between 1.7m and 2.0m. The product groups that experienced an increase in their complaint numbers were:Banking and credit cards increased 7.2% from 839,526 (2024 H2) to 899,861 (2025 H1)Decumulation &...Consumer CreditInvestmentInsurance23 October 2025
- Market BulletinPrimary Market Bulletin 59Newsletter for primary market participants, October 2025 / No. 59.Corporate Finance23 October 2025
- Market BulletinPrimary Market Bulletin 58Newsletter for primary market participants.October 2025 / No. 58Corporate Finance17 October 2025
- Data ReleaseGeneral insurance value measures data 2024Our third full year of general insurance (GI) value measures data covers January 2024 to December 2024. ... We publish this data annually to drive transparency in the market and to provide firms, consumer groups and other stakeholders common indicators of value across a range of general insurance products. These indicators include claims frequency, claims acceptance rates, average claims payout, claim complaints rate, and the proportion of premiums paid out in claims.This publication is a factual summary only, and we explain below any data challenges and limitations. The data is not designed to directly support consumers when making decisions about insurance products. The data is historic so may not reflect products and prices available today. If consumers have questions about the value of their insurance products, they should raise these with their insurer or broker directly. It is important that consumers understand what cover they are getting – have confidence...PaymentsInsurance17 October 2025
- Market BulletinFG25/6: Primary Market Bulletin No. 58The Knowledge Base has been updated with the guidance set out in Primary Market Bulletin No. 58. ... Date of consultation25 July 2025Summary of changes to the Knowledge Base The Knowledge Base is our repository of non-Handbook commentary that has the status of formal FCA guidance. It is a series of short procedural and technical notes ordered by topic. The notes cover aspects of, among others, the UK Listing Rules, Prospectus Regulation Rules and Disclosure Guidance and Transparency Rules.The information aims to help issuers, sponsors and practitioners interpret these rules. We have made the following changes to the Knowledge Base, following our consultation in Primary Market Bulletin No. 57: Amending the following existing technical note:Primary Market/TN/710.2 – Sponsor Services: Principles for SponsorsAdding the following new technical note: Primary Market/TN/638.1 - Guidance on application of complex financial history and significant financial commitment rulesSummary of feedback and changes made We summarise these...Corporate Finance17 October 2025
- Market BulletinPrimary Market Bulletin Issue 49The latest Primary Market Bulletin provides updates on listing rule interpretations and announces upcoming changes to the approval process for prospectuses. Includes clarification on ESG disclosure requirements in admission documents. Relevant for corporate finance advisers and companies planning listings. The bulletin also covers recent decisions on waiver applications and confirms the FCA's approach to special purpose acquisition companies (SPACs).Corporate Finance12 January 2025
- Market WatchMarket Watch 71: January 2025This edition of Market Watch covers market conduct themes including best execution monitoring, transaction reporting errors, and market abuse surveillance. The FCA expects firms to enhance their monitoring of algorithmic trading and review suspicious transaction and order reports (STORs). Investment firms should assess their market abuse detection systems and ensure adequate resources for compliance. The newsletter includes examples of good and poor practice from recent supervisory work.Investment11 January 2025