Step 02 / Explore the pack

See the outcomes. Know what to ask.

A visual view of what is inside the Investment and wealth edition, before you open Excel or Word. Choose a tab to explore the illustrative worked example.

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Investment and wealth

Consumer Duty board report pack · illustrative example firm: Kestrelmere Wealth Limited

Change firm type
02
Areas rated Red

After the board's judgement

04
Areas rated Amber

Of six areas

35 of 35
Measures rated

Every measure has a result

6
Actions in the log

5 agreed by the board

consumer-duty-board-report-wealth-mi-workbook-worked-example.xlsxIllustrative data

Board position

2 of 6 areas Red

  • Products and services

    PRIN 2A.3 · 6 measures

    Amber

    5 Green · 1 Amber · 0 Red

    Not Green: New products and significant changes tested before launch.

  • Price and value

    PRIN 2A.4 · 7 measures

    Red

    5 Green · 1 Amber · 1 Red

    One in eight clients on the older advice service pay above our benchmark.

  • Consumer understanding

    PRIN 2A.5 · 6 measures

    Amber

    5 Green · 1 Amber · 0 Red

    Not Green: Accessible-format requests met within target.

  • Consumer support

    PRIN 2A.6 · 7 measures

    Amber

    5 Green · 2 Amber · 0 Red

    Not Green: Sampled cases where customers with characteristics of vulnerability reached a good outcome; Transfer-out requests completed within target days.

  • Cross-cutting rules

    PRIN 2A.2 · 5 measures

    Red

    3 Green · 1 Amber · 1 Red

    Customer journey reviews are behind plan.

  • Governance and monitoring

    PRIN 2A.8 and 2A.9 · 4 measures

    Amber

    3 Green · 1 Amber · 0 Red

    Not Green: Outcome failures with a completed root-cause analysis.

See the actual workbook · real Excel sheets, rendered from the example file
Investment and wealth: Ratings dashboard for the four outcomes, the cross-cutting rules and governance (illustrative example)Outcomes dashboard · opens full sizeInvestment and wealth: MI library with thresholds, results and ratings (illustrative example)MI library · opens full sizeInvestment and wealth: Board challenge questions with answers recorded (illustrative example)Board challenge · opens full sizeInvestment and wealth: Action log with owners, dates and board agreement (illustrative example)Action log · opens full size

Built from the same data and formulas as the worked-example workbook, for an invented firm. All figures and thresholds are illustrative, not benchmarks.

About the Investment and wealth edition

Wealth managers, investment managers, advisers and platforms with retail clients. Product governance for products subject to PROD 3 sits in PROD 3, not PRIN 2A.3 (PRIN 2A.3.24R(1)). Price and value (PRIN 2A.4) still applies. Use your PROD 3 evidence in the products area.

The FCA does not set a template for the board report. This pack is a practical structure built on the rules in PRIN 2A.8 and 2A.9. Read the Consumer Duty outcomes monitoring guide and the board pack explainer, or try the Consumer Duty outcomes checker.