Templates
Complaints Handling Log
DISP-aligned complaints log template with workflow guidance and a metrics dashboard for root-cause MI. Record complaints as they arrive and track them to resolution.
XLSXcomplaints • DISP • procedure
What's inside
- •Dashboard visualises open complaints by status, overdue cases, and root-cause distribution.
- •Log tab captures DISP timelines, communications, vulnerable customer flags, and escalation notes.
- •README tab explains how to adapt response templates and reporting cadence.
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