Templates
Complaints Root Cause Analysis
Operational complaints root-cause workbook with outcome, timeliness and trend analysis for management information and Consumer Duty learning.
XLSXcomplaints • root cause analysis • DISP
What's inside
- •Dashboard calculates complaint volumes, status, outcomes, average resolution time and redress from the live log.
- •Complaints Log captures product, issue, root cause, uphold decision, FOS referral and ownership in a filterable table.
- •Root-cause and outcome fields support recurring-theme analysis and management action.
See inside
Live complaints root-cause dashboard · 1 of 3
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