Infographics
Complaint Handling: The Clocks
Every DISP deadline on one page, including the 15 business day payments limit that is widely mistaken for 35.
PNGDISP time limits • complaint handling deadlines • final response 8 weeks
What's inside
- •Summary Resolution Communication by day three
- •Eight weeks for standard complaints, 15 business days for payments
- •The six month Ombudsman referral window
More infographics
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